Terms of service

Welcome to Arbenza! These Terms of Service ("Terms") govern your use of the arbenza.com website ("Site") and the purchase of any products from Arbenza. By accessing or using our Site, you agree to be bound by these Terms.

1. Agreement to Terms:

  • By accessing or using the Site, you confirm that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, Return and Refund Policy, and Shipping Policy. If you do not agree to all of these Terms, do not use the Site.

2. Eligibility:

  • You must be at least 18 years old to make a purchase on our Site. By using the Site, you represent and warrant that you are at least 18 years old.

3. Account Registration:

  • You may be required to register an account to access certain features or make purchases. You agree to provide accurate, current, and complete information during the registration process and to keep your account information updated.

  • You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account.

4. Product Information and Availability:

  • We strive to ensure that all product descriptions, images, and prices are accurate. However, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

  • All products are subject to availability. We reserve the right to discontinue any product at any time.

5. Pricing and Payment:

  • All prices are listed in PKR (Pakistani Rupees) unless otherwise specified.

  • We accept various forms of payment as indicated on our Site.

  • By placing an order, you authorize us to charge your chosen payment method for the total amount of your order, including taxes and shipping fees.

6. Order Acceptance:

  • Your receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason.

  • We may require additional verification or information before accepting any order.

7. Shipping and Delivery:

  • Please refer to our Shipping Policy for detailed information on shipping methods, costs, delivery times, and international shipping.

8. Returns and Refunds:

  • Please refer to our Return and Refund Policy for detailed information on how to return products and receive refunds.

9. Intellectual Property:

  • All content on this Site, including text, graphics, logos, images, product designs, and software, is the property of Arbenza or its content suppliers and is protected by intellectual property laws.

  • You may not reproduce, distribute, display, perform, or otherwise use any of the content without our prior written permission.

10. Prohibited Uses:

  • You agree not to use the Site for any unlawful purpose or in any way that violates these Terms.

  • Prohibited activities include, but are not limited to: violating any international, federal, provincial, or state regulations, rules, laws, or local ordinances; infringing upon or violating our intellectual property rights or the intellectual property rights of others; harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.

11. Disclaimer of Warranties; Limitation of Liability:

  • The Site and all products and services delivered to you through the Site are provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

  • In no case shall Arbenza, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product.

12. Governing Law:

  • These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Pakistan.

13. Changes to Terms of Service:

  • We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.